PsyCloud FAQ

PsyCloud FAQ

🚚 Shipping & Delivery

All our products are made-to-order through Printful, our trusted print-on-demand partner.

  • Production time: 3–7 business days.

  • Shipping time: 7–14 business days, depending on your location and local carriers.

  • Tracking: Once your order is shipped, you will receive an email with a tracking link.

Please note: Delays may occur due to customs or postal services, which are beyond our control.

Shipping cost is calculated at checkout after entering your full shipping address, ensuring the most accurate fee based on your location.

πŸ’³ Payment & Security

All transactions are processed securely through trusted gateways (iCount/Shopify Payments).
We do not store your full payment details, and your personal and financial information is protected by advanced encryption and HTTPS security.
Payments can be made using major credit cards.

πŸ”„ Returns & Refunds

Because our items are made especially for you, returns and exchanges are only accepted in the following cases:

  • Defective, damaged, or misprinted items.

  • Shipping errors (wrong size or design received).

If you notice an issue, please contact us within 7 days of receiving your order, including photos and order details.

πŸ“Œ Important:

  • Returned items must be unused, in their original packaging, and in resellable condition.

  • Customers are responsible for return shipping costs, unless the item was defective or incorrect.

  • Refunds (if approved) are processed within 14 days to the original payment method.

Customers in Israel may have additional rights under the Consumer Protection Law (14 days for returns).

πŸ“ Sizing Guide

To ensure the best fit:

  1. Take a shirt that fits you well.

  2. Measure it and compare it to our size chart (available on each product page).

  • Most of our shirts are oversized.

  • For a relaxed look β†’ choose your usual size.

  • For a fitted look β†’ consider sizing down.

  • Fabric may shrink slightly after the first wash – please follow care instructions.

πŸ‘• Materials & Quality

  • Most shirts are made of 100% soft, breathable cotton with durable prints that stay vibrant after many washes.

  • The Soft Chaos collection uses lightweight polyester for a unique look and feel.

Care Tips: Wash inside-out with cold or lukewarm water to maintain print quality.

πŸ›’ Orders & Cancellations

Orders are processed immediately once submitted.

  • Changes or cancellations cannot be made once production has started.

  • If you encounter an issue, contact us at info.psycloud@gmail.com as soon as possible and we’ll do our best to help.

🎟️ Coupons & Discounts

Follow us on social media to catch our latest promotions and drops.
To redeem a coupon, simply enter the code at checkout in the designated field.

πŸ“ž Contact & Customer Service

We’re here to help!

  • πŸ“§ Email: info.psycloud@gmail.com

  • πŸ“± WhatsApp Support: +972-555-713-912 (Official Business Line)
    We aim to respond within 24 hours (excluding Saturdays).

πŸ”’ Privacy

Your privacy and data security are our top priority.
Our website uses HTTPS encryption and secure payment systems.
For full details, please see our [Privacy Policy].

⚠️ Disclaimer

Information shown on Google Shopping or other search engines regarding shipping, returns, or costs may not always reflect the latest updates. For the most accurate and up-to-date details, please always check our official website or contact customer support.